Frequently Asked Questions
Q: My loved one is coping with a serious medical condition. How do I know that a WalkerWonder banner and walker bag is right for them?
A: WalkerWonder is right for anyone who uses a mobility aid and who could use a little cheering up - and cheering on. Read more about appropriate medical conditions for WalkerWonder gifts.
Q: I'm not the primary caregiver, but I do want to show that I care. Can WalkerWonder show my love and support for the patient without being a burden for the primary caregiver?
A: Absolutely! WalkerWonder banner and walker bag are a very popular gift from friends or family members. The products are extremely easy to use and very durable, so they express your care and support without adding to the caregiver's work. Read more about walker gifts from friends and family.
Q: How could WalkerWonder accessories work as a group gift from our organization?
A: Our customers tell us that WalkerWonder accessories make wonderful group gifts for seniors and others who rely on medical walkers or rollators for mobility. WalkerWonder banners and walker bags are especially popular as group gifts from family or church ministries. Each banner spreads cheer, but a set of banners and walker bag is especially attractive as a group gift because multiple banners let you keep your loved one's medical walker fresh throughout the year. Read more about WalkerWonder group gifts for seniors.
Q: I am ordering this walker banner and walker bag as a gift. Is gift wrap available?
A: Each WalkerWonder product comes in its own sturdy and appealing gift-quality box. There is no charge for this gift box. In addition, gift wrap is available at a charge of $4 per box. We will be delighted to wrap your gift for you!
Q: How are WalkerWonder banners and walker bags attached? Will my grandmother be able to put the accessories on the walker herself?
A: Attaching the walker banner and walker bag is very easy. Anyone who does not have major manual dexterity or vision limitations will be able to accessorize their walker independently. However, if vision is limited or manual dexterity is a problem, then assistance may be needed. If your loved does need help, attaching the accessories will take only a few short minutes of the helper's time.
Click here to download a PDF copy of WalkerWonder Instructions.
Q: How do I purchase and/or redeem a Gift Certificate?
A: It's easy! Fill out the requested information on the Gift Certificate Form, add it to your shopping cart, and then go to Check Out when you're ready to make your purchase. Gift Certificates are the perfect solution for your last-minute gift giving needs. They also let the lucky recipient select the walker banner and walker bag they like the best. The Gift Certificate Form is super simple, and you pay for Gift Certificates through the standard checkout procedure. Each Gift Certificate you order is sent to you or to the recipient via email or postal mail. You tell us your preferences. If you are buying Gift Certificates for two or more recipients, please complete an order form for each.
To redeem a Gift Certificate, locate your claim code on the e-mail or paper Gift Certificate you received. Then, at checkout, enter the code on the order form and click "Apply". When you complete checkout, the final amount due will reflect credit for the Gift Certificate.
Q: How do I know that my credit card information is secure?
A: We are committed to keeping your credit card information safe and secure. Our order processing software encrypts all payment information, thus safeguarding your credit card. You can enter your credit card information on WalkerWonder.com knowing that our security program is state of the art. Orders placed on our site are encrypted using SSL technology, so you can rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL.
Q: Will WalkerWonder sell or rent my email address to other companies?
A: No. Information about our customers is an important part of our business, and we do not sell or rent it to others. We use customer information only as necessary to fulfill your order and provide you with service (for example, shipping and tracking your order) or as described in more detail in our Privacy Policy.
Q: How can I personalize my banner?
A. Many of our banner designs offer personalization options. Read more about personalizing WalkerWonder gifts
Q: What shipping options are available, and how much do they cost?
A: Orders are normally shipped within one to two business day of being submitted. Personalized banners are shipped with 8-10 business days. We will notify you if there is any unexpected delay. For Standard Shipping we use either US Postal Service Priority Mail or UPS Ground. Typically this means your package will arrive within about five business days of being shipped or 12-15 days if a personalized item. Expedited shipping is available for an additional fee. For this Rush Shipping we use UPS Second Day Air, meaning your package arrives in two business days after being shipped. If you are shipping to a PO Box, your order must be sent via the US Postal Service. Items shipped to Alaska or Hawaii incur an additional charge. See the table below for rates.
| Type of Shipping | Estimated Transit Time |
Service Used | Charge |
|---|---|---|---|
| Standard Shipping |
5-7 business days | USPS Priority Mail or UPS Ground |
First banner set: $8.95 Each additional set in same shipment: $3.95 |
| Rush Shipping |
2 business days | UPS Second Day Air | First banner set: Add $15.00 Each additional set in shipment: Add $6.95 |
| Overnight Shipping |
1 business day | First banner set: Add $30.00 Each additional set in shipment: Add $8.95 |
Shipping to Alaska or Hawaii? Add $10 to shipping rates above.
For any other questions, please contact our Customer Care department at 800-737-4198
Q: How can I keep track of the status of my order?
A: We will keep you informed by email throughout the order fulfillment and shipping process. We will confirm your order within 24 hours of receiving it. We will notify you by email when your order ships, and this notification will include instructions for tracking your order online. To ensure that your order reaches you or the recipient you have specified, we will also be tracking your order. We will also be happy to help you track your order. Call our Customer Care Department toll free at 800-737-4198, and we'll give you an update.
Q: What is WalkerWonder's guarantee?
A. At WalkerWonder our goal is your 100% satisfaction. Within 30 days of your purchase you may return your WalkerWonder product for any reason whatsoever. Simply contact our Customer Care team, and we will arrange for a prompt and courteous refund or credit, whichever you prefer. Our toll free number is 800-737-4198. Our email address is customercare@walkerwonder.com.
Additionally, your WalkerWonder purchases are also covered by our comprehensive product warranty for one full year. Under our warranty if you experience any difficulties with your product due to materials or workmanship, you may again simply contact our Customer Care team, and we will provide for you a replacement or substitute product. Read more about our warranty.
And, if you're as pleased with your purchase, as we hope you will be, please tell a friend!
Q: If I need to return a walker banner or walker bag, what is the process?
A: To arrange for a return of merchandise or a refund, please contact our Customer Care team at 800-737-4198 or via email at customercare@walkerwonder.com. When we hear from you, we will send you an email containing a prepaid return shipping label and shipping instructions. Also included will be a form to clarify any open issues, for example arranging either a refund or a credit you can use to get a replacement banner set.
When you receive this email, fill out the return form, print out the label, attach the label to your return package, and ship the package back to us. When we receive your package, we will send you an email confirmation. We will then email you a gift certificate for the amount of your original purchase, which you can use to order items you want. Or, if you prefer, during the 30 days after your purchase we will refund your full price back to your original method of payment such as your credit card.
Q: Are the walker banner and walker bag stain resistant? Are they washable?
A: All our walker banners and walker bags are pre-treated for stain resistance. They are washable in cold water on the delicate cycle or by hand. We recommend line drying. To minimize the need for washing, wipe spills and stains as they occur using a damp cloth. If the accessories become soiled, we recommend hand washing with mild soap and rinsing with cold water followed by line drying. If your washer has a setting for delicates, you may also machine-wash banners and bumpers in cold water. However, it is best to minimize machine washing in order to avoid possible fading of colors. Whichever washing method you prefer, never use bleach.
Q: Can I use WalkerWonder walker banner and walker bag with my child's pediatric walker?
A: WalkerWonder decorative accessories for walkers will fit most walkers designed for children age 12 and older. Read more about WalkerWonder accessory sets for pediatric walkers.
Q: Can WalkerWonder products be used with oversized or heavy-duty walkers?
A: Banner extender straps are available that allow WalkerWonder accessory sets to be used with many types of oversized or heavy-duty walkers. Read more about using WalkerWonder accessories with oversized or heavy duty walkers.
Q: On what standard adult mobility walkers can I use WalkerWonder accessories?
A: WalkerWonder decorative accessories for walkers fit most standard adult walkers since our banners and bags are designed to work with common walker width of 22” or less. Even when a walker is larger than this (for example, an oversize walker) extender straps can be used to provide a good fit.
Q: Can WalkerWonder walker banner and walker bag be used on rollators?
A: Rollators come in numerous different styles and WalkerWonder accessories can be used on many of them. . Read more about using WalkerWonder accessory sets with rollators.
Q: I have more questions! Can I call you?
A: Of course! Contact our Customer Care department toll free at 800-737-4198.
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